Screen Flicker

[YukiGoh619]

Pavilion Aero Laptop 13

The screen will blackout (about 1-2 seconds) after I open my laptop
The first time when I open this new laptop then have this problem...

[Reply from HP Support1st time]

Please open this link, download and install graphic driver https://ftp.hp.com/pub/softpaq/sp113501-114000/sp113535.exe

Please download and install this BIOS firmware update:- https://ftp.hp.com/pub/softpaq/sp135501-136000/sp135628.exe

Before that, ask me to download and install these 2, but the problem still cannot solved

Then I ask again...

[Reply from HP Support 2nd time]

1. Turn off the laptop.

2. Remove the laptop from any port replicator or docking station.

3. Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.

4. Unplug the AC adapter from the laptop.

5. For all other notebooks, press and hold the Power button for 8-10 seconds.

6. Plug the AC adapter back into the laptop, but do not connect any of the peripheral devices.

7. Press the Power button to turn on the laptop.

8. If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.

Then, Run Windows Update

1. In Windows 10, search for and open Windows Update.

2. On the Settings Update and Security screen, click Windows Update.

3. Follow any on-screen instructions.

And still cannot solved😪

Then again...

[Reply from HP Support 3rd time]

Please select Graphic driver then click on Download and install.
Please open Device manager > Display adapters and share an image with me.
Please open Settings > Update and security to install available updates for Windows.

After restarting, still occur the problem🥲

[Reply from HP Support 4th time]
Please back up all your data and I will help you to reset your laptop.
Than please press power button and immediately tap esc key till option of start up not reflect then press f11 key.

And told me: The third party application may be the cause for the issue you are facing as their is no hardware issue with the product. Their is no hardware issue with the product as we have examined it will not be covered under warranty.

But I just download Google chrome and Zoom and the MS Office that includes..

Speechless... When can my problem can be solved??? Already bought this laptop 2 months...

[praveenbv]

@YukiGoh619,

Welcome to the HP Support Community!

I understand when you power on your laptop the screen keeps flickering on your laptop.

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your PC?

Does the issue persist in BIOS?

As you mentioned when you power on your laptop the screen keeps flickering on your laptop.

If the issue does not persist in BIOS try updating the graphics driver and BIOS on your PC.

Try performing a BIOS default on your PC and check if it helps.

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer.

Also, Uninstall the graphics driver from the device manager and install the latest drivers and BIOS from the links below.

Link to update the BIOS.

Also, update the graphics driver using this link.

You can try updating the drivers on your PC using an HP support assistant.

Refer to this article to know more information about using HP support assistant.

Refer to this article to further troubleshoot display issues with your PC.

If the screen is flickering in BIOS, it is certainly a hardware issue with your PC.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[YukiGoh619]

Same problem still occur...

Before blackout 1 second, now it blackout for 3 seconds...

What can I do?😫

[Dilip_18]

@YukiGoh619,

Thank you for responding, I appreciate your time and effort.

I see you are still experiencing flickering issues with the Pavilion Aero Laptop. It could be a hardware issue on the PC. I apologize for the inconvenience. 

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. Hence I encourage you to contact HP support for warranty service options.

Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

Follow the instructions below to reach them:  

1) Click on this link - https://support.hp.com/us-en/contact-hp 

2) Select your product type below.

3) Enter the serial of your device.  

4) Select the country from the drop-down.  

5) Select the chat or get phone number options based on your preferences.  

6) Fill the web form and proceed further.  

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

For any hardware issue or repair please click on the link Phone Assist Worldwide

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!