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Jack8192
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Message 1 of 2
123
Flag Post

Screen Flickers when using TouchPad or Mouse, problem clears after a RESTART.

‎12-04-2020 11:11 AM

HP Recommended
Product: HP Pavilion Laptop 15t-cs300
Operating System: Microsoft Windows 10 (64-bit)

Problem just started, probably related to an update: Somewhere!  Other people have same problem and it was resolved with a hard restart which implies that the PC has a virus?  Other solution is to NOT allow the PC to hibernate??

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1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post

‎12-09-2020 01:49 PM

HP Recommended

@Jack8192

 

I reviewed your post and I understand that the screen flickers when you use the touchpad.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS and the graphics driver from the below link and check whether the issue is resolved.

 

BIOS: https://ftp.hp.com/pub/softpaq/sp111001-111500/sp111213.exe

 

Intel: https://ftp.hp.com/pub/softpaq/sp102001-102500/sp102122.exe

 

Nvidia: https://ftp.hp.com/pub/softpaq/sp104001-104500/sp104237.exe

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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