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‎06-04-2026 09:29 AM

HP Recommended

Hello, i noticed my hp laptop sometimes the screen freezes but the audio still works on the background. Cant move mouse and keyboard doesnt work. I suspect is from switching from charging to battery, also thing, the cable doesnt fix well and some times when i am gaming and does the switch i can cause that but i am not sure. It happened two times already and needed to do a reset to fix it. Couldnt find anything on the event manager. Any suggestions ? 

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‎06-04-2026 09:50 AM - edited ‎06-04-2026 09:52 AM

HP Recommended

This is likely caused by the graphics driver but memory and other hardware is also possible.  You might check in the event viewer for an error message.  It might be cryptic such as "nkvd fault" which indicated a problem with my own nvidia board.  If the keyboard is not working then that WIN+CTRL+SHIFT+B will not reset the graphics card but you could try it.

 

What model laptop?  Product ID?

 

 

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