Screen Goes Black When Playing Video

[Also_Bort]

After an update on 10/3, randomly when playing video (i.e. Youtube or other video embedded on pages) the screen will go completely black while the video continues to play in the background. I can alt-tab to other applications and the screen returns but trying to go back to the page where the video is playing will cause the screen to go black. I'm sometimes able to stop the video and go back to the page by stopping the video using the controls on the lock screen, however afterwards the display glitches in and out with duplicate pixels displaying next to the cursor and other elements on screen. The only solution then is to restart. This doesn't happen every time I play video, sometimes it works fine for long periods of video playing with no issues.

According to my update history I had two driver updates installed on 10/3:

HP Inc. - SoftwareComponent - 1.47.3132.0

HP Inc. - SoftwareComponent - 2.1.17.45138

[ub6424]

Hello @Also_Bort 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Start Windows <Device Manager>

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

(3) Please report your results

[Also_Bort]

[ub6424]

Hello @Also_Bort 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install BIOS Update

HP Firmware Pack

F.28 Rev.A

21.9 MB

Apr 15, 2022

Download

Fixes:

- Provides improved security of UEFI code. NOTE: HP strongly recommends promptly transitioning to this updated BIOS version which supersedes all previous releases.

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Test your notebook

(6) Please report your results

[Also_Bort]

Followed steps as listed, was fine for a day but just had the same issue as before occur; screen went black and had to reboot.

[ub6424]

Hello @Also_Bort 

Sorry to hear that you are having problems ... I would like to help you.

(1) Double check with external monitor connected via vga/hdmi cable. Same error pattern (blackscreen) on external monitor ?

- Power off notebook (press and hold <power> button until notebook switches off )

- Power off external monitor

- Connect vga/hdmi cable

- Power on external monitor

- Power on notebook

(2) Please report your results