Screen Replacement Hp Spectre 14-ea0023dx

[jasmin8]

Hi! 

So I got a crack in the laptop screen and I need to know where to find a replacement glass to resolve the touchscreen issues. I would continue to use the laptop as is, but because of the crack there seems to be some sort of touch input and the mouse now does not work from the touchpad (the indicator is stuck with the crack). My laptop is the Hp spectre x360 model 14-ea0023dx. Since this was a recent model, I don’t think the laptop part should have gone out of production? If hp doesn’t have the part, what are my alternatives? 

Thank you,

Jasmin A

[Anand_Andy]

Hi @jasmin8,

Welcome to the HP Support Community

I understand you are facing a hardware issue with your HP Spectre x360 Convertible 14-ea0023dx. Not to worry I will help you to get a resolution to resolve the issue.

The PC needs to be sent to HP Service Centre to get it repaired,  I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

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