-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Video, Display and Touch
- Screen Resoluton

Create an account on the HP Community to personalize your profile and ask a question
06-25-2024 11:57 PM
Help I just bought an Innocn 49C1R 49″ 5120×1440 120Hz super-ultrawide curved gaming monitor and when I connect it to my HP 17.3 inch Laptop PC 17-c3000 (767L5AV) the max resolution is 1920 x 1080 needless to say that is pretty bad to look at. I tried connecting it to my work laptop and it shows the same device for the monitor (Generic Monitor 491CR but on the Dell it displays at 5120×1440. How do I get my HP to recognize the monitors screen resolution
06-26-2024 02:20 AM
Its specs
https://support.hp.com/us-en/document/ish_7737425-7737469-16
It only has (1) HDMI v1.4b port, no way you can get to 5120×1440 120Hz monitor. The best you can get
https://www.hdmi.org/spec/hdmi1_4b
Its USB-C port is hopeless.
Regards.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
06-26-2024 05:53 AM
I was afraid of that, this is the second issue I have had that couldn't be resolved. the first was the issue with the USB-C port when I tried to hook up a docking station with a monitor attached to it and I could not detect it