• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎06-25-2024 11:57 PM

HP Recommended
Operating System: Microsoft Windows 11

Help I just bought an Innocn 49C1R 49″ 5120×1440 120Hz super-ultrawide curved gaming monitor and when I connect it to my HP 17.3 inch Laptop PC 17-c3000 (767L5AV) the max resolution is 1920 x 1080 needless to say that is pretty bad to look at. I tried connecting it to my work laptop and it shows the same device for the monitor (Generic Monitor 491CR  but on the Dell it displays at 5120×1440. How do I get my HP to recognize the monitors screen resolution

Category:
2 REPLIES 2

‎06-26-2024 02:20 AM

HP Recommended

@RonnieJS 

 

Its specs

 

               https://support.hp.com/us-en/document/ish_7737425-7737469-16

 

It only has (1) HDMI v1.4b port, no way you can get  to 5120×1440 120Hz monitor. The best you can get

 

            https://www.hdmi.org/spec/hdmi1_4b

 

Its USB-C port is hopeless.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




1 person found this reply helpful
Was this reply helpful? Yes No

‎06-26-2024 05:53 AM

HP Recommended

I was afraid of that, this is the second issue I have had that couldn't be resolved. the first was the issue with the USB-C port when I tried to hook up a docking station with a monitor attached to it and I could not detect it 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.