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‎06-25-2024 11:57 PM

HP Recommended
Operating System: Microsoft Windows 11

Help I just bought an Innocn 49C1R 49″ 5120×1440 120Hz super-ultrawide curved gaming monitor and when I connect it to my HP 17.3 inch Laptop PC 17-c3000 (767L5AV) the max resolution is 1920 x 1080 needless to say that is pretty bad to look at. I tried connecting it to my work laptop and it shows the same device for the monitor (Generic Monitor 491CR  but on the Dell it displays at 5120×1440. How do I get my HP to recognize the monitors screen resolution

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2 REPLIES 2

‎06-26-2024 02:20 AM

HP Recommended

@RonnieJS 

 

Its specs

 

               https://support.hp.com/us-en/document/ish_7737425-7737469-16

 

It only has (1) HDMI v1.4b port, no way you can get  to 5120×1440 120Hz monitor. The best you can get

 

            https://www.hdmi.org/spec/hdmi1_4b

 

Its USB-C port is hopeless.

 

Regards.

BH
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‎06-26-2024 05:53 AM

HP Recommended

I was afraid of that, this is the second issue I have had that couldn't be resolved. the first was the issue with the USB-C port when I tried to hook up a docking station with a monitor attached to it and I could not detect it 

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