Screen Rotation and tablet mode switching don't work

[Phyfell]

The screen rotation and tablet mode switching on my HP Envy x360 laptop stopped working recently. In Device Manager, under USB controllers, there is an item listed as "Unknown USB Device (Device Descriptor Request Failed)", which I assume is the sensor that detects the device position and allows for auto rotation and such. I have tried multiple times to reinstall this device, as well as all AMD software, all USB drivers, and checked for system updates, with no success. I have also checked for BIOS updates, but there are none newer than the one I have (F.08, dated 3/30/2018) that are compatible, even though they are listed for my model. This has happened before, and I assume it was due to compatibility issues with a Windows 10 feature update (I am on 1809), but it is becoming frustrating. Please help.

[Barachiel]

@Phyfell

Good Day. A warm welcome to the HP community. I reviewed the case regarding issues with the computer. I will be delighted to assist you here. 

Go to Control Panel> Display>Change Display Settings and then make sure that the "Allow the screen to auto-rotate" is selected.

If the issue persists and the auto-rotate doesn't work, you could change it manually:

To rotate the display, follow the steps below.

1. Hold down the ctrl and alt keys at the same time and then press the up arrow key while you are still holding down the ctrl + alt keys.

2. Click the Intel® Graphics Media Accelerator icon in the system tray.

3. Select Graphics Properties.

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

(By the end of this article all the issues should be resolved)

Keep me posted. 🙂