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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- Screen Stuck on Backlight when Turned On

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04-21-2019 10:26 AM
I was watching Twitch on my laptop like any other night, and all of a sudden nothing on the internet would load. I then shut down my laptop because I wanted it to reload everything so it could go fast again, but now instead, it's stuck on the backlight right when I turn it on. No menu, no startup screen, just the backlight, then it would turn off instantly with a short whistling noise if I were to click the power button again. I tried another recovery that i found for it by opening BIOS recovery, but it didn't display anything when I did it. All that did was erase the BIOS, and i know that because a screen appeared saying it was missing the BIOS. I would like help with this issue.
04-22-2019 06:16 PM
@Amadeo
Thank you for posting on the HP Support Community.
- What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
- Did this happen after a recent window or software update?
While you respond to that, let's try these steps:
Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8.
BIOS default:
- Turn off the computer and wait five seconds.
- Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
- On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
- Press F10 to Save and Exit.
- Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
- Follow the prompts to restart your computer.
Keep me posted for further assistance.
ECHO_LAKE
I am an HP Employee