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HP Recommended

I am seeing a screen tearing issue on my Victus laptop. The Issue occurs when I scroll through Google Maps, Playing Videos in Full screen mode, While playing games (GTA V and CS GO) and working on Autocad. To solve this issue I checked the drivers version to see if I need to install any new drivers and Hp website said I am already having latest drivers. I checked the issue by connecting to TV by HDMI and the issue is not happening on TV & only happening on my laptop screen. Can anyone help me how to fix this? Since I am not facing any issue with Tv and Drivers upto date, Whether issue is Hardware related to Laptop monitor? I have attached a video to explain the issue I am facing. Screen Tear issue video 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi Nk,

 

Yes I have managed to solve the issue. The problem is with Graphics drivers of both iGpu and Dedicated Gpu. The drivers are not installed properly on Windows update. So go to AMD website and search for latest driver and download the adrenalin edition driver. Go ahead and install the driver. Then restart your computer. After this open AMD Software: Adrenalin edition and enable Radeon Enhanced sync. This should solve the issue.

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8 REPLIES 8
HP Recommended

I am facing the same issue with the laptop have you found any solution to it ?

HP Recommended

Hi Nk,

 

Yes I have managed to solve the issue. The problem is with Graphics drivers of both iGpu and Dedicated Gpu. The drivers are not installed properly on Windows update. So go to AMD website and search for latest driver and download the adrenalin edition driver. Go ahead and install the driver. Then restart your computer. After this open AMD Software: Adrenalin edition and enable Radeon Enhanced sync. This should solve the issue.

HP Recommended

Do I have to enable it for each game separately or is there any common seeting for it ?

HP Recommended

I enabled the Enhanced sync but still the problem exists ( I played Valorant for testing the screen tear)

HP Recommended

I will give you the setting screenshot I am using, copy that once and try. Also make sure you enable vsync inside the game settings as well. you can find it in graphics option in most games. If it doesn't work, Roll back the driver version to oldest version you didn't faced this problem from device manager. Even now if its not working, you may have other issues than graphic drivers.image.pngimage.png

HP Recommended

I  copied your settings and the driver version, and it seems to be reducing the screen tear but not completely eliminating it (I don't want to use vsync as it adds a lot of input lag).I just wanted to ask whether your screen tear was completely eliminated or reduced . And are you using Windows 10 or 11.(Cuz I am using windows 10). 

HP Recommended

I am no longer facing the problem, I face the problem sometimes when I don't turn on vsync. I am on win 11 btw.

HP Recommended

So without vsync there isn't any other option to completely eliminate screen tearing ?

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