Screen and Touch Pad not working

[Cgreen0811]

The screen on my laptop is not showing anything when it’s on. It’s a pitch black screen, and sometimes flickers between a pitch black screen to a pitch white screen. Also my touch pad on my laptop also doesn’t work also. I had bought the laptop on amazon and they told me to contact here so what should I do?

[KrazyToad]

@Cgreen0811

Welcome to HP Community

I have gone through your Post and would like to help

Please try getting to BIOS and let me know if that works

Shut down the Notebook and upon restarting keep tapping on F10 till you see System Configuration Menu

If you are unable to get to BIOS, please contact HP Support in your region for service options

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.