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Screen becomes black with white lines

HP Recommended
Pavilion 15 cs3088tx
Microsoft Windows 10 (64-bit)

So I am using my laptop and its working perfectly. Then I just move it a little and the screen goes black with white lines or somewhat colour full.. Image attached... Sometime it says windows ran into a problem... But when I just restart all these problems go away it boots up fine like their was no issue at all... I think it happens cuz of pressure to its bottom cover but what should I do I just bought it for my university 

IMG_20201003_225501.jpg

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@M-ASAD-Z Welcome to HP Community!

 

I understand that the Screen becomes black with white lines.

 

Please let us know have to tried to connect the external display.

 

Please perform the below steps and check.

 

Hard Reset:

1) Shutdown the computer.  

2) Unplug all the Adapter and peripherals connected.  

3) Remove the Battery. ( not for Built-in Battery computer ) 

4) Press and hold down the power button for 15 to 20 seconds.  

5) Plug-in the Adapter and put the Battery back into the computer if it's a (removable battery)

6) Try to turn on the computer and check, If the issue persists continue next step

 

Set BIOS default and restart:

  1. Restart your notebook.
  2. During startup, press F10 repeatedly until the BIOS menu is displayed.
  3. Once the BIOS menu is displayed, press F9 to restore factory defaults.
  4. Select Yes to confirm.
  5. Press F10 to save changes and exit.
  6. Select Yes to confirm.
  7. The computer restarts using the default settings.

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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