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HP Recommended
Spectre x360
Microsoft Windows 10 (64-bit)

My screen brightness hotkey buttons was working correclty since I bought my laptop. But since a couple of days, when pressing the screen brightness hotkey buttons, I can see the status windows showing brightness going up or down, but the screen brightness doesn't change.

 

I also tried to change the screen brightness in Screen customization, I slide right or left to increase or decrease the brightness, but the screen brightness doesn't change. My volume hotkeys works well!

 

Any idea of my problem?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

 

@DuFF1_mtl

 

Update the BIOS Chipset and the graphics using this link: https://support.hp.com/in-en/drivers/selfservice/hp-spectre-15-bl100-x360-convertible-pc/16779592/mo....

 

This should help you in fixing the issue.

 

If the issue persists, Resetting Your Computer.

 

Click on this document: https://support.hp.com/in-en/document/c04742289 for Resetting Your Computer.

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

View solution in original post

5 REPLIES 5
HP Recommended

@DuFF1_mtl

Welcome to HP Support Community

 

Could you please help me with the exact model name or the product number?

 

However, I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also, ensure Windows is up to date.

 

Select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

If the issue persists, refer to this document: https://support.hp.com/us-en/document/c03460887 for Slow Internet Troubleshooting.

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

HP Recommended

Hi!

 

I already have HP Support Assistant and no update is found.

 

Here's the information you asked:

 

HP Spectre x360 Convertible 15-bl1XX
Product #: 2TY42UA#ABL

HP Recommended

 

@DuFF1_mtl

 

Update the BIOS Chipset and the graphics using this link: https://support.hp.com/in-en/drivers/selfservice/hp-spectre-15-bl100-x360-convertible-pc/16779592/mo....

 

This should help you in fixing the issue.

 

If the issue persists, Resetting Your Computer.

 

Click on this document: https://support.hp.com/in-en/document/c04742289 for Resetting Your Computer.

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

HP Recommended

Installing the BIOS update again resolved my problem.

 

thanks!

HP Recommended

@DuFF1_mtl

 

I'm glad to hear you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution!

 

Take care now and do have a great week ahead.

:)Cheers:)

Raj1788
I am an HP Employee 

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