Screen brightness

[Greta_Gint]

Hello, when I click to adjust the brightness of the computer, the table pops up and says "HP Hotkey support". I do not know what to do, could you help me?

[Raj_05]

Hi @Greta_Gint,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Certainly, I can provide some guidance on resolving the issue with adjusting brightness on your HP laptop. Here are some steps you can try.

1. Update Graphics Drivers: Make sure that your graphics drivers are up to date. Outdated or corrupted graphics drivers can sometimes cause issues with brightness control. You can visit the official HP website or use Windows Update to check for and install the latest graphics drivers.

2. Reinstall HP Hotkey Support: It's possible that the HP Hotkey Support software is either corrupted or not functioning properly. You can try reinstalling it to see if that resolves the issue. Here are the steps:

   • Go to the "Control Panel" on your laptop.
   • Navigate to "Programs" and then "Programs and Features."
   • Look for "HP Hotkey Support" in the list of installed programs.
   • Right-click on it and select "Uninstall" or "Change/Uninstall."
   • Follow the on-screen instructions to uninstall the software.
   • After uninstallation, restart your laptop.
   • Download the latest version of HP Hotkey Support from the official HP support website and install it.

3. Use Windows Settings: Instead of using the HP Hotkey Support, you can try adjusting the brightness directly through the Windows settings.

   • Right-click on the desktop and select "Display settings."
   • Under the "Change brightness" section, adjust the brightness slider to your desired level.

4. Function Keys: Many laptops, including HP, have function keys (usually labeled F1 to F12) that control various settings, including brightness. Look for a key with a sun icon or a brightness icon on your keyboard. It is often combined with the "Fn" key. Press and hold the "Fn" key while pressing the corresponding function key to adjust brightness.

5. BIOS/UEFI Settings: Check your laptop's BIOS or UEFI settings for any options related to function key behavior or hotkeys. Sometimes, these settings can affect how the function keys work.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support