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HP Recommended
HP Pavilion - 14-ce3510na
Microsoft Windows 10 (64-bit)

Hi, I purchased an HP Pavilion - 14-ce3510na just over a month ago and have noticed there is screen burn in on the LCD, specifically the pdf bar from the pdf viewer in chrome, I always make sure to turn off the laptop when not in use, so its not as though it is sat on the same image without movement for hours at a time, this concerns me as I have only had this laptop for a very limited amount of time and never experienced this on my previous laptop, which I used heavily for 8 years and as I plan to use this laptop for the same period of time, I wonder how this issue will age, all in all this makes me very unhappy with my purchase and is the type of wear I expect to see on £12 replacement phone screen instead of a £700 laptop especially considering the great reviews, the screen specifically, on this model received. 

1 REPLY 1
HP Recommended

@Dan1891

 

Welcome to HP Support Community


I understand your concerns and frustrations

 

I will escalate your case to HP's regional escalation team and a case manager will get back to you

 

Please check your Inbox


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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