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- Notebooks
- Notebook Video, Display and Touch
- Screen burn in.

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02-19-2021 04:02 PM
Hi, I purchased an HP Pavilion - 14-ce3510na just over a month ago and have noticed there is screen burn in on the LCD, specifically the pdf bar from the pdf viewer in chrome, I always make sure to turn off the laptop when not in use, so its not as though it is sat on the same image without movement for hours at a time, this concerns me as I have only had this laptop for a very limited amount of time and never experienced this on my previous laptop, which I used heavily for 8 years and as I plan to use this laptop for the same period of time, I wonder how this issue will age, all in all this makes me very unhappy with my purchase and is the type of wear I expect to see on £12 replacement phone screen instead of a £700 laptop especially considering the great reviews, the screen specifically, on this model received.
02-23-2021 08:59 AM
Welcome to HP Support Community
I understand your concerns and frustrations
I will escalate your case to HP's regional escalation team and a case manager will get back to you
Please check your Inbox
Thank you
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KrazyToad
I Am An HP Employee