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rickthegoon
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Screen changes from cold to warm tones

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Hp Envy 15 4K 2020
Microsoft Windows 10 (64-bit)

Hello, I have been having a weird issue with my laptop for the past month. The screen changes constantly to a warm tone to a cold tone just by moving the mouse. I contacted the support helpline a couple of weeks ago. They had me wipe the laptop and do a fresh install of windows. It resolved the problem for a few days, but started doing the same weird problem after some windows updates. I'm 99% convinced it has to do with the intel graphics that installs with the windows update, but I cannot roll back to the previous driver ?

I tried reinstalling the available driver from HP's website, but the problem persists.

Anyone has a solution, or experienced this weird issue?

 

3 REPLIES 3
KrazyToad
HP Support Agent
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Message 2 of 4
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@rickthegoon

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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rickthegoon
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Thanks for your reply. Windows is updated, and also all HP updates had already been done through the HP support assistant.

The problem remains unresolved at this point.

 

 

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KrazyToad
HP Support Agent
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Try creating a new User Account and let me know if the issue persists

 

https://support.microsoft.com/en-us/windows/create-a-local-user-or-administrator-account-in-windows-...

KrazyToad
I Am An HP Employee

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