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UserLaksha-pav
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Message 1 of 2
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Flag Post

Screen crack

HP Recommended
HP Pavilion x360 convertible
Microsoft Windows 10 (64-bit)

My laptop accidentally fell and the screen is now broke. The screen is working but is damaged, I live in Bangalore, India,I would like the screen be replace , The product is under warranty, I will not be able to pay huge sums to get it repaired as I am a college student.

Please advice on what re my options.

1 REPLY 1
WAWood
Level 16
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Message 2 of 2
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HP Recommended

@UserLaksha-pav 

You have no real options that do not involve spending LOTS of money.  The warranty specifically excludes coverage for Accidental Damage -- which is what happened when you dropped the laptop.  You are free to check with HP about this, but they will confirm this exclusion.  Your only option other than that, which might be somewhat cheaper, is to see if you can find a local repair place that will replace the screen for you.

 

We are not able, or permitted, to provide any repair estimates or equipment prices.

For this information, you would need to contact an HP Repair or Service Center.

Since you live outside the U.S., here is a link to HP Service Centers, by Country/Region: https://support.hp.com/in-en/service-center

If that link does not provide you sufficient information, then use the main HP link:
https://support.hp.com/us-en/contact-hp?openCLC=true

I've found those links to be unreliable if you're using Win10 and the new Edge Browser; so if you are, you need to use something else, like FireFox.

Good Luck



I am a volunteer and I do not work for, nor represent, HP
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