Screen discoloration issue

[Azizi4]

I have a Edited notebooks that our company purchased about 4 years ago and is currently out of warranty.  How much would it be to repair or replace the lighting for the display (which currently has about a quarter of the screen displaying pinks instead of whites). I don't think the glass in broken, and it could be back lighting or the panel itself.

[Deep_World]

Hi @Azizi4,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

To better understand the issue, could you please provide a few more details?

• Does the pink discoloration appear immediately when the notebook powers on, or only after some time of use?
• Have you noticed any flickering, dimming, or changes in brightness along with the color issue?
• Has the notebook been dropped or exposed to pressure or liquid recently?

In the meantime, here are a few troubleshooting steps you can try:

1. External Display Test
   • Connect the notebook to an external monitor using HDMI or VGA.
   • If the external display shows normal colors, the issue is likely with the notebook’s panel or backlight rather than the graphics card.
2. Update Graphics Drivers
   • Go to Device Manager > Display Adapters.
   • Right‑click your graphics driver and select Update driver.
   • Sometimes driver conflicts can cause color distortions.
3. BIOS Update
   • Visit the HP Support website, enter your notebook’s product number, and check if a BIOS update is available.
   • Updating the BIOS can sometimes resolve display anomalies.
4. Display Diagnostics

• Restart your notebook and press Esc repeatedly until the Startup Menu appears.
• Press F2 to open HP PC Hardware Diagnostics and run the display test.

If the issue persists after these steps, it is likely a hardware problem with the LCD panel or backlight. In such cases, the display assembly may need replacement

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World