Screen distortion after waking computer up

[llirge24]

I recently updated the BIOS and graphics firmware on a brand new Omen Gaming PC with an NVIDIA RTX2080 graphics card. When the computer wakes up from sleepmode, I will get pixilation and distortion on any browsers or apps I have open. I believe this is a known issue from a couple of years ago, but anything I do to remedy the issue today doesn't work -- especially since I have the updated firmware and BIOS. I will add that Windows won't let me roll-back the graphics firmware. That option isn't available. Anyone else experiencing the same issue with the latest BIOS or updated graphics firmware?

[The_Fossette]

@llirge24,

I reviewed your post and I understand that the screen is distorted after waking up the computer from sleep.

Don’t worry, I assure you I will try my best to get this sorted.

What is the product number of your computer?

What is the version of BIOS installed on the computer?

Meanwhile, I recommend you follow the below steps and check if it helps.

Press ‘Win + I’ shortcut keys to open Windows Settings app.

Click on ‘Update & Security’, then go to the ‘Troubleshoot’ section from the left-side menu.

Scroll downwards a bit and click on the ‘Power’ option.

Click on ‘Run the Troubleshooter’. It will start detecting the problems and if it founds, go ahead fixing it.

If you continue facing the issue, then follow the below steps.

On your keyboard, press ‘Windows key + R’ and type ‘Powercfg.cpl’ in it.

Hit the ‘Enter’ key to open power options in the control panel.

From the left-hand side, click on ‘Choose what the power buttons do’.

Then, click on the link ‘Change settings that are currently unavailable’.

From the bottom given power button options, uncheck the ‘Turn on fast startup’ option.

Click on ‘Save changes’ button.

If the issue persists, follow the below steps.

Go to the ‘Start’ menu and type ‘Control panel’ then hit the ‘Enter’ key.

From the top-right filter, choose ‘Large icons’ and navigate to the ‘Power Options’,

Click and open the ‘Power options’.

Select the power plan according to your requirement and click on ‘Change plan settings’.

Click on ‘Change advanced power settings’.

In the power options windows, click on the button ‘Restore plan defaults’.

Click on ‘Apply’ and then ‘OK’ button.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[llirge24]

The product number is 6QX53UA#ABA, and the BIOS is F.32.  I'm working through the fixes you provided below as well.

[The_Fossette]

@llirge24

Thank you for the information.

I recommend you try the suggested steps and check if it helps.

Let me know how it goes.

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe