Screen does not turn back on when turned off

[arnotts]

Every time the screen turns off, it will never turn on again.

When I close the lid, the screen turns off as expected, but when I open the lid,
it will never turn on.

When the screen is in standby, and turns off, it will never turn on again.

I have to force shutdown this laptop then turn on again just to be used.

When I manually turn it to sleep mode, I can wake it with keyboard.
Just when the screen turns off, it will never turn on again.

[Riddle_Decipher]

@arnotts

Welcome to our humble abode, the family and tech-friendly house of HP Forums!

I'll be your host for the day, they call me the Riddle_Decipher.

Have you considered changing the power options to fix this issue?

Is the device booting into windows now, if the device is shutdown using the power button for 10 seconds and then restarted?

If yes, try the below steps:

Open Settings and select System.  Select Power and sleep, then click on Additional power settings - in the following window, click on 'Choose what the power button does' in the left-hand pane.

In the subsequent window, first, click on 'Change settings that are currently unavailable' ( near the top of the Window ) and then remove the checkmark from the box against 'Turn on fast start-up (recommended)'.  Click the Save Settings button, then close any open windows and shut down the notebook by right-clicking the Start Menu icon, select Command Prompt (Admin) and click ‘Yes’ to the UAC prompt.

Type ( or copy and paste ) in the following command ( including spaces ) and hit enter.

shutdown /s /t 0

Start the notebook and let Windows fully load for a couple of minutes before checking if it will now shut down correctly from the Start Menu.

If this has corrected the issue, it may be worth turning Fast Start-up back on – sometimes just deleting and recreating the file will resolve the problem.

If the issue persists, make sure to go back to the power options and change the below options:

• Turn off the display - Never
• Put the computer to sleep - Your preferred time

Keep me posted, as I (Or a trusted colleague) shall follow-up on this case to ensure the concern has been addressed, 

And your device is up and running again, only in case you don't get back to us, first! 

That said, If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us, and others see that we've got the answers!

Good Luck.