Screen failure

[thatguyinutah]

The display screen of my laptop(hp envy x360 convertible 15-ee1xxx) recently started popping out of its cover at the left and right bottom corners. As a result I'm unable to close my laptop (fold it shut). Even if I try to adjust the angle of the screen, it starts separating from the cover. This has resulted in the screen cracking and the touch screen not working now. Can you please inform me if there is any way to fix it or whether I need to replace the screen ?

It seems like a very common problem with other similar models(other posts I have read and they have the exact same issue) and I'm surprised that you have done nothing to try and fix this issue. Very disappointed.

[Sneha_01]

Hi @thatguyinutah ,

We apologize for the inconvenience, but it seems that the issue needs a hardware repair.

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

They can help you with the unit repair or part replacement.

I request you talk to HP Phone Support and they will help you to sort it out as it requires advance support or repair.

1. Click on this link -  https://support.hp.com/us-en

2. Select the country.

3. Enter the serial number of your device.

4. Select the country from the drop-down.

5. Click on "Show Options".

6. Fill out the web form. A case number and phone number will now populate for you.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Rachel571 

HP Support