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‎05-10-2023 05:17 AM

HP Recommended
Product: HP Spectre x360 - 15-ch055na
Operating System: Microsoft Windows 11

My screen has started flickering.  Sometimes it is fine, other times the machine is unusable, this happens both in the operating system and the bios screen.  A second screen plugged in works fine.  I have run the video diagnostic and received the following failure ID on the Video Palette Check:

 

Failure ID: 9C6631-97XBL2-MFPW3F-Q2AM03

Product ID: 3DL15EA#ABU

 

But I have no idea what component these relate to.

 

If anyone can help I would be grateful.

1 REPLY 1

‎05-12-2023 12:14 PM

HP Recommended

Hi @LifeFindsAhWay 

 

Welcome to the HP Support Community!


I understand that you are facing an issue with your PC, I am glad to assist you today.

 

This Failure ID: 9C6631-97XBL2-MFPW3F-Q2AM03 relates to a graphic card issue.

 

 I recommend you get connected with Phone support for further assistance.

 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile,

 

Thank you for being a Valuable Member of our HP Family.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.


-Regards, 

 

 

 

Raj2111
I am an HP Employee

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