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‎07-03-2025 12:33 AM

HP Recommended
Product: HP OmniBook 3 15.6 inch Laptop Next Gen AI PC 15-fn0000 (B4XM4AV)
Operating System: Microsoft Windows 11

So, this is my last resort. I bought this laptop 8 days ago. For the past 3-4 days, the screen flickers whenever i turn the charger on or off. It flickers for a few moments before going back to normal. The touchpad is also tilted and the fingerprint reader is misaligned and tilted. I tried contacting whatsapp support but they were stuck on loop trying to troubleshoot. It didn't solve the problem. I requested for replacement as there are multiple issues, both hardware and software related, but they straight up ignored my request even after I provided evidences of damages. I went to the authorized dealer, but they refused as I bought it from a dealer in other city. I tried calling on HP's support number but they didn't pick up the call. I bought this laptop as I'll be going to college and I need it to be fixed soon.

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3 REPLIES 3

‎07-05-2025 02:38 AM - edited ‎07-05-2025 03:19 AM

HP Recommended

@anugrah_kaushik, Welcome to the HP Support Community! 

 

Thanks for posting your query! We're here to help you get back up and running. 

Our apologies for the discomfort you've experienced. 

 

To better assist you, could you please share your unit's serial number and active case ID with us via private message? 

 

Need help finding your serial number? No worries! Check out this handy guide: 

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

 

Now, let's dive into the issue! Could you please elaborate on what's happening with your unit? The more details you provide, the better we'll understand the problem and the faster we can resolve it! 

 

We're all ears! 

 

Regards, 

Max3Aj

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‎07-05-2025 03:18 AM

HP Recommended

It's not a printer. Please read the whole thing before replying.

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‎07-05-2025 07:23 AM

HP Recommended

@anugrah_kaushik, Thank you for response. 

Apologies for any inconvenience you've experienced. 

Could you please help us with the requested details over the private message? 

Regards, 

Max3Aj

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