• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended
HP ZBook 15 G3
Microsoft Windows 10 (64-bit)

When resuming laptop from sleep, I cannot even access to the login screen and enter my credentials, my screen is flickering(see attached image)

I am suspecting a display driver problem or a bios issue, I tried to update my video drivers but download links on,hp support website for those drivers are dead.

My laptop os a HP ZBook 15 G3

Here are the details on my display drivers :

Name    Intel(R) HD Graphics 530
Installed Drivers    igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll,igdumdim32,igd10iumd32,igd10iumd32,igd12umd32
Driver Version    22.20.16.4771
INF File    oem96.inf (iSKLD_w10 section)
Driver    c:\windows\system32\drivers\igdkmd64.sys (22.20.16.4771, 12,25 MB (12.842.992 bytes), 2017-09-07 7:23 PM)

Name    NVIDIA Quadro M1000M
Installed Drivers    C:\windows\System32\DriverStore\FileRepository\nvbl.inf_amd64_aa900d663b62b12b\nvldumdx.dll,C:\windows\System32\DriverStore\FileRepository\nvbl.inf_amd64_aa900d663b62b12b\nvldumdx.dll,C:\windows\System32\DriverStore\FileRepository\nvbl.inf_amd64_aa900d663b62b12b\nvldumdx.dll,C:\windows\System32\DriverStore\FileRepository\nvbl.inf_amd64_aa900d663b62b12b\nvldumdx.dll,C:\windows\System32\DriverStore\FileRepository\nvbl.inf_amd64_aa900d663b62b12b\nvldumd.dll,C:\windows\System32\DriverStore\FileRepository\nvbl.inf_amd64_aa900d663b62b12b\nvldumd.dll,C:\windows\System32\DriverStore\FileRepository\nvbl.inf_amd64_aa900d663b62b12b\nvldumd.dll,C:\windows\System32\DriverStore\FileRepository\nvbl.inf_amd64_aa900d663b62b12b\nvldumd.dll
Driver Version    22.21.13.8573
INF File    oem87.inf (Section052 section)
Driver    c:\windows\system32\driverstore\filerepository\nvbl.inf_amd64_aa900d663b62b12b\nvlddmkm.sys (22.21.13.8573, 14,91 MB (15.629.752 bytes), 2017-10-20 4:27 PM)


Intel Video Driver and Control Panelsystem software Manager Icon
20.19.15.5063 Rev.W    204.2 MB    Jan 18, 2019
 

I tried to download drivers https://support.hp.com/us-en/drivers/selfservice/hp-zbook-15-mobile-workstation/5387800 but the link is dead(https://ftp.hp.com/pub/softpaq/sp94501-95000/sp94594.exe)

Same for drivers NVIDIA Video Driver and Control Panelsystem software Manager Icon 419.72 Rev.F    (https://ftp.hp.com/pub/softpaq/sp95501-96000/sp95584.exe)

This is really annoying as I have to hard reboot my computer when this happens, please help.Resized_20190619_092713_1887.jpeg

1 REPLY 1
HP Recommended

Link that you provided is for Zbook 15 g1, here is link for Zbook 15 g3:

https://support.hp.com/us-en/drivers/selfservice/hp-zbook-15-g3-mobile-workstation/8693763

 

I recommend that you install HP Support Assistant and use that to update your drivers:

https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html

 

Lastly I recommend that you enable discrete graphics in the BIOS thus disable the Intel GPU. To do this make sure that your graphics is set to discrete/dedicated and not hybrid or auto.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.