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08-01-2019 05:08 AM
When resuming laptop from sleep, I cannot even access to the login screen and enter my credentials, my screen is flickering(see attached image)
I am suspecting a display driver problem or a bios issue, I tried to update my video drivers but download links on,hp support website for those drivers are dead.
My laptop os a HP ZBook 15 G3
Here are the details on my display drivers :
Name Intel(R) HD Graphics 530
Installed Drivers igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll,igdumdim32,igd10iumd32,igd10iumd32,igd12umd32
Driver Version 22.20.16.4771
INF File oem96.inf (iSKLD_w10 section)
Driver c:\windows\system32\drivers\igdkmd64.sys (22.20.16.4771, 12,25 MB (12.842.992 bytes), 2017-09-07 7:23 PM)
Name NVIDIA Quadro M1000M
Installed Drivers C:\windows\System32\DriverStore\FileRepository\nvbl.inf_amd64_aa900d663b62b12b\nvldumdx.dll,C:\windows\System32\DriverStore\FileRepository\nvbl.inf_amd64_aa900d663b62b12b\nvldumdx.dll,C:\windows\System32\DriverStore\FileRepository\nvbl.inf_amd64_aa900d663b62b12b\nvldumdx.dll,C:\windows\System32\DriverStore\FileRepository\nvbl.inf_amd64_aa900d663b62b12b\nvldumdx.dll,C:\windows\System32\DriverStore\FileRepository\nvbl.inf_amd64_aa900d663b62b12b\nvldumd.dll,C:\windows\System32\DriverStore\FileRepository\nvbl.inf_amd64_aa900d663b62b12b\nvldumd.dll,C:\windows\System32\DriverStore\FileRepository\nvbl.inf_amd64_aa900d663b62b12b\nvldumd.dll,C:\windows\System32\DriverStore\FileRepository\nvbl.inf_amd64_aa900d663b62b12b\nvldumd.dll
Driver Version 22.21.13.8573
INF File oem87.inf (Section052 section)
Driver c:\windows\system32\driverstore\filerepository\nvbl.inf_amd64_aa900d663b62b12b\nvlddmkm.sys (22.21.13.8573, 14,91 MB (15.629.752 bytes), 2017-10-20 4:27 PM)
Intel Video Driver and Control Panelsystem software Manager Icon
20.19.15.5063 Rev.W 204.2 MB Jan 18, 2019
I tried to download drivers https://support.hp.com/us-en/drivers/selfservice/hp-zbook-15-mobile-workstation/5387800 but the link is dead(https://ftp.hp.com/pub/softpaq/sp94501-95000/sp94594.exe)
Same for drivers NVIDIA Video Driver and Control Panelsystem software Manager Icon 419.72 Rev.F (https://ftp.hp.com/pub/softpaq/sp95501-96000/sp95584.exe)
This is really annoying as I have to hard reboot my computer when this happens, please help.
08-02-2019 09:27 AM
Link that you provided is for Zbook 15 g1, here is link for Zbook 15 g3:
https://support.hp.com/us-en/drivers/selfservice/hp-zbook-15-g3-mobile-workstation/8693763
I recommend that you install HP Support Assistant and use that to update your drivers:
https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html
Lastly I recommend that you enable discrete graphics in the BIOS thus disable the Intel GPU. To do this make sure that your graphics is set to discrete/dedicated and not hybrid or auto.