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‎09-13-2022 12:12 AM

HP Recommended
Product: 14-ec1019AU
Operating System: Microsoft Windows 11

Hello i have been facing the flickering issue, as well system displaying BLACK SCREEN while booting. Please could you help me.

Category:
1 REPLY 1

‎09-13-2022 12:16 AM

HP Recommended

Hello @Rpk1234 

Sorry to hear that you are having problems ... I would like to help you.

Recommendation and solution:

 

In your case: Service is required !
- The computer should be disassembled and checked.
- [Always recommended] Thermal paste for CPU GPU and bridges should be renewed
- [Always recommended] The function of the fan(s) must be checked

- The internal display cable from motherboard to screen has to be checked or replaced

- The screen has to checked or replaced

- Short circuit test

- General cleaning ...

 

HP warranty valid -> Contact HP Support for service repair

 

HP warranty expired:

If you can't do that, you should have it serviced by a professional notebook (chip level) repair store.

 

Good luck

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