Screen flickering

[nikhildc9]

Laptop screen flickering issue

[A_Gayathri]

Hi @nikhildc9 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the screen flickering on an HP ENVY x360 14-inch 2-in-1 laptop (14-es0000) can be caused by various factors, including software or hardware problems.

Here are some steps to diagnose and resolve the issue:
 

1. Update Display Drivers

• Go to Device Manager:
  • Press Win + X and select Device Manager.
  • Expand Display Adapters and right-click your graphics driver (Intel/AMD/NVIDIA).
  • Select Update Driver > Search automatically for updated driver software.
• Alternatively, visit the HP support website to download the latest drivers for your laptop.

2. Check for Windows Updates

• Open Settings (Win + I) > Update & Security > Windows Update.
• Click Check for updates and install any available updates.

3. Disable Hardware Acceleration

Some apps, especially browsers, can cause flickering due to hardware acceleration:

• For Chrome:
  • Open Chrome, go to Settings > System > Turn off Use hardware acceleration when available.
• For other apps, look for similar options in their settings.

4. Adjust Display Refresh Rate

• Open Settings > System > Display.
• Scroll down and click Advanced display settings.
• Change the refresh rate to a different value (60Hz, 120Hz) and see if it reduces flickering.

5. Run HP Hardware Diagnostics HP PCs - Testing for hardware failures

• Restart your laptop and press F2 repeatedly to access the HP PC Hardware Diagnostics UEFI.
• Run a System Test to check for display issues.
• If there is a hardware fault, this tool may identify it.

6. Boot in Safe Mode

• If the flickering continues, try booting into Safe Mode:
  • Press Win + R, type msconfig, and go to the Boot tab.
  • Check Safe boot and restart your laptop.
• If the flickering stops in Safe Mode, it is likely a software issue or a driver conflict.

7. Check for External Monitors

• If you have an external monitor, connect your laptop to it to see if the flickering persists on the external display.
• If the external display works fine, the issue might be with the laptop's internal display or display cable.

8. Perform a System Restore

• If the flickering started recently after a software or driver update, try performing a System Restore to roll back to a point before the issue began:
  • Open Control Panel > Recovery > Open System Restore.

Refer to this document: HP ENVY x360 14 inch 2-in-1 Laptop PC 14-es0000 User manual 

HP Notebook and All-in-One PCs - Troubleshooting screen issues (Windows 11, 10)
 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[A_Gayathri]

Hi @nikhildc9,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the screen flickering on an HP ENVY x360 14-inch 2-in-1 laptop (14-es0000) can be caused by various factors, including software or hardware problems.

Please try the following Troubleshoots steps. 

1.    Turn off the Unit.

2.    Disconnect the AC adapter.

3.    Remove any discs from the disc drive.

4.    Remove memory cards from the card reader slot.

5.    Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.

6.    Disconnect the AC adapter press and hold the power button for approximately 15 seconds.

7.    Reconnect the AC adapter, and then turn on the computer.

Step 2

Turn off the unit and please press and hold the Windows key + letter B key and the power button together for 30 seconds after 30 seconds, 1st release the power button but keep holding the Windows key and B key for ten more seconds and then release these two keys If done correctly, you will see the display flashing once. Please attempt it thrice as this step and Restart the unit

Step3

The unit has to be turned off, Press Win+ V while holding these two keys then Press the Power button, continue to hold all three keys for 30 seconds and then release the Power button first and then release these two keys Please attempt it thrice  and then you may get a Pop-Up CMOS Check and it will restart the unit 

Even if you don't get a Pop-up restart the unit manually after 3 attempts.
Here are some steps to diagnose and resolve the issue:
 

1. Update Display Drivers

• Go to Device Manager:
  • Press Win + X and select Device Manager.
  • Expand Display Adapters and right-click your graphics driver (Intel/AMD/NVIDIA).
  • Select Update Driver > Search automatically for updated driver software.
• Alternatively, visit the HP support website to download the latest drivers for your laptop.

2. Check for Windows Updates

• Open Settings (Win + I) > Update & Security > Windows Update.
• Click Check for updates and install any available updates.

3. Disable Hardware Acceleration

Some apps, especially browsers, can cause flickering due to hardware acceleration:

• For Chrome:
  • Open Chrome, go to Settings > System > Turn off Use hardware acceleration when available.
• For other apps, look for similar options in their settings.

4. Adjust Display Refresh Rate

• Open Settings > System > Display.
• Scroll down and click Advanced display settings.
• Change the refresh rate to a different value (60Hz, 120Hz) and see if it reduces flickering.

5. Run HP Hardware Diagnostics HP PCs - Testing for hardware failures

• Restart your laptop and press F2 repeatedly to access the HP PC Hardware Diagnostics UEFI.
• Run a System Test to check for display issues.
• If there is a hardware fault, this tool may identify it.

6. Boot in Safe Mode

• If the flickering continues, try booting into Safe Mode:
  • Press Win + R, type msconfig, and go to the Boot tab.
  • Check Safe boot and restart your laptop.
• If the flickering stops in Safe Mode, it is likely a software issue or a driver conflict.

7. Check for External Monitors

• If you have an external monitor, connect your laptop to it to see if the flickering persists on the external display.
• If the external display works fine, the issue might be with the laptop's internal display or display cable.

8. Perform a System Restore

• If the flickering started recently after a software or driver update, try performing a System Restore to roll back to a point before the issue began:
  • Open Control Panel > Recovery > Open System Restore.

Refer to this document: HP ENVY x360 14 inch 2-in-1 Laptop PC 14-es0000 User manual 

HP Notebook and All-in-One PCs - Troubleshooting screen issues (Windows 11, 10)
 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.