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Ibernato
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Solved!

Screen flickering

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HP Pavilion gaming 15-ak112nl
Microsoft Windows 10 (64-bit)

Hi,

I have a notebook HP Pavilion gaming 15-ak112nl with the following problem of flickering the screen.

The video card drivers are updated.

The problem does not occur often. The screen does not refresh, but the image is distorted as when the TV signal is not there.

What can it be?

 

The image as example https://ibb.co/fF1776

 

I tried to connect an external monitor too but the problem always persists.

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A4Apollo
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Message 2 of 20
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Hey there! @Ibernato, Thanks for stopping by the HP Support Forums!

 

I understand when you power on your laptop the screen keeps flickering on your laptop.

 

Don't worry I'll try to help you out.

 

Did you make any software or hardware changes on your PC?

 

Does the issue persist in BIOS?

 

As you mentioned when you power on your laptop the screen keeps flickering on your laptop.

 

If the issue does not persist in BIOS try updating the graphics driver and BIOS on your PC.

 

Try performing a BIOS default on your PC and check if it helps.

 

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer.

 

Also, Uninstall the graphics driver from device manager and install the latest drivers and BIOS from the links below.

 

Link to update the BIOS.

 

Also, update the graphics driver using this link.

 

You can try updating the drivers on your PC using HP support assistant.

 

Refer this article to know more information about using HP support assistant.

 

Refer this article to further troubleshoot display issues with your PC.

 

If the screen is flickering in BIOS, it is certainly a hardware issue with your PC.

 

Please contact HP support for service options.

 

Link to contact HP.

 

 

If the solution provided worked for you, please mark accepted solution for this post.

 

Let me know how it goes!

 

I hope you have a great day! 🙂

 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

                                                                                                                  

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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A4Apollo
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Message 2 of 20
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Hey there! @Ibernato, Thanks for stopping by the HP Support Forums!

 

I understand when you power on your laptop the screen keeps flickering on your laptop.

 

Don't worry I'll try to help you out.

 

Did you make any software or hardware changes on your PC?

 

Does the issue persist in BIOS?

 

As you mentioned when you power on your laptop the screen keeps flickering on your laptop.

 

If the issue does not persist in BIOS try updating the graphics driver and BIOS on your PC.

 

Try performing a BIOS default on your PC and check if it helps.

 

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer.

 

Also, Uninstall the graphics driver from device manager and install the latest drivers and BIOS from the links below.

 

Link to update the BIOS.

 

Also, update the graphics driver using this link.

 

You can try updating the drivers on your PC using HP support assistant.

 

Refer this article to know more information about using HP support assistant.

 

Refer this article to further troubleshoot display issues with your PC.

 

If the screen is flickering in BIOS, it is certainly a hardware issue with your PC.

 

Please contact HP support for service options.

 

Link to contact HP.

 

 

If the solution provided worked for you, please mark accepted solution for this post.

 

Let me know how it goes!

 

I hope you have a great day! 🙂

 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

                                                                                                                  

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

View solution in original post

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Ibernato
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Hi @MrRobot,

thanks for your reply.

 

Did you make any software or hardware changes on your PC?

 

I added a bank of RAM.
Then I have the programs I use for the university.
As an antivirus I have Avira Free.
The BIOS version is F.80.
I'm afraid to update the bios because it could cause problems.

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A4Apollo
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@Ibernato, Thanks for your quick response and time.

 

I appriciate your efforts for writing back to us.

 

Does the issue persist in BIOS?

 

If the issue does not persist in BIOS, it is a graphics driver issue.

 

Please try updating the graphics driver and BIOS on your PC to solve the issue.

 

Note: Updating BIOS will not cause any harm to your PC, So you don't have to worry about it.

 

If the solution provided worked for you, please mark accepted solution for this post.

 

Hope to hear from you soon!

Take Care! 🙂

 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

                                                                                                                  

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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Ibernato
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The problem is not present in the bios.
The drivers are updated.
Could it be the hard drisk the cause? First the problem occurred when the hard disk was 99%.
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A4Apollo
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@Ibernato, Thanks for your quick response and time.

 

I appriciate your efforts for trying out the steps.

 

As you mentioned the issue does not persist in BIOS.

 

Did you try updating the BIOS on your PC?

 

Also, just to ensure if the hardware components on your PC are functioning correctly.

 

Try running a system diagnostics on your PC and check if the hardware components on your PC are functioning correctly.

 

Refer this article to know more information about running system diagnostics on your PC.

 

 

 

 

If the solution provided worked for you, please mark accepted solution for this post.

 

Have a great day ahead!

Take Care! 🙂

 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

                                                                                                                  

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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Ibernato
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Message 7 of 20
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Currently I have the F.80 version of the BIOS.

The latest version is November 2017 right?
I'm afraid to update.
The bios could cause this problem?

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Riddle_Decipher
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Message 8 of 20
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@Ibernato

It looks like you were interacting with @A4Apollo, but he is out for the day & I'll be glad to help you out, 

I'm the Riddle_Decipher & I'm at your service. 

 

I reviewed your concern and the entire conversation, did some research and here's what I recommend:

The BIOS update advised by my colleague, should resolve the issue as he's trying to help you,

If you update to the latest version of BIOS and yet the issue persists,

 

I recommend you reinstall the windows after creating a backup of all your personal files and data:

Click here for steps.

 

Keep me posted,

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

Riddle_Decipher
I am an HP Employee

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Ibernato
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I understand.
Now the ssd must get me and then I'll do a clean installation of the system.
What does it mean to not update the bios? Because HP support assistant does not detect the bios update.

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A4Apollo
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@Ibernato, It's great to hear from you again.

 

I appriciate your efforts for writing back to us.

 

Did you try updating the BIOS?

 

I have checked the records and the latest version of BIOS for your PC is F.85 Rev.A.

 

Please update the BIOS and check if the SSD is getting detected.

 

If the issue still persists it could be a problem with the SSD connector.

 

Please contact HP support for service options.

 

Link to contact HP.

 

 

 

Have a great day ahead!

Take Care! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

                                                                                                                  

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

A4Apollo
I am an HP Employee

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