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BenPerez87
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Screen flickers to black when touchpad in use

HP Recommended
HP Spectre x360 - 13t
Microsoft Windows 10 (64-bit)

Occurring on HP Spectre x360 - 13t-aw000 CTO. Delivered 11/11, and problem started about a week ago.

 

Screen flickers to black during touchpad input. Starts to occur sporadically upon waking from laptop sleep. Resetting / powering down usually resolves the problem, though sometimes multiple resets are required. Using the screen's touch input fixes the black screen for the duration of the touch.

 

Windows 10 is up to date and HP Support doesn't report any available updates.

 

Specs:

 
Operating system
Windows 10 Pro 64-bit

Microprocessor
Intel(R) Core(TM) i7-1065G7 CPU @ 1.30GHz

System memory
16 GB

Memory slot 1
8GB SK Hynix 3733MHz
Memory slot 2
8GB SK Hynix 3733MHz

System board
86FA 87.46

System BIOS
F.15
 
Video
Graphic device 1
Intel(R) Iris(R) Plus Graphics

Current resolution
3840 x 2160

Refresh rate
60 Hz
 
Version
27.20.100.8280 (5/19/2020)

 

 

1 REPLY 1
PlotGuy2020x
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Just had same issue, whenever cursor went from white to black (or dark), screen would go black. Touchscreen woke it back up.

 

I went into device manager, removed the display driver for Intel Iris. It appeared to remove, I went to intel driver site, did driver updates (wifi and bluetooth), but graphics driver not shown to be updateable, nor did it get updated.

 

I rebooted, driver was there again, 27.20.100.8280. Problem has gone away, but that was 10 min ago, so I'll advise if I learn anything else. 

 

 

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