Screen flickers when playing games

[rufiz]

Hello,

When playing video games, my screen starts flickering, then the image frezes. Laptop stops reacting to keyboard buttons. With some games, flickering starts after a couple hours, with other games it starts a few minutes after launching. Only holding the power button and booting the laptop again solves the issue.

I checked drivers both for my Intel videocard and the Nvidia videocard, both have up-to-date drivers.

A couple months ago, until I completely deleted videoadapter drivers and reinstalled them, the same issue used to happen outside of video games as well, and sometimes the laptop wouldn't even launch. Now this issue happens only in video games. Doing the same thing (reinstalling drivers) did not do the trick for games.

Thanks for your suggestions.

[Echo_Lake]

@rufiz

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

There are many ways to increase FPS and system performance:

• Update the BIOS.

  For desktop PCs, go to HP Desktop PCs - Updating the BIOS.

  For notebook PCs, go to HP Notebook PCs - Updating the BIOS

• Update the graphics driver.

  Go to HP Customer Support - Software and Driver Downloads, enter your PC model, then select the driver for your graphics card.

• Most games allow you to change the graphics settings. Using a lower graphic quality often improves FPS.

• Close any applications or programs that are not being used.

• Turn on Game Mode. Game Mode is a new feature in Windows 10 Creators Update that improves gaming performance by limiting background processes and programs from using system resources while a game is running.

  1. Press the Windows key and G to open the Game bar.

  2. In the game bar, click Settings.

  3. Click the check box next to the game title to enable Game Mode for that game.

     Plug notebook PCs into an AC adapter to give the graphics card more power.

• Plug notebook PCs into an AC adapter to give the graphics card more power.

Hope this helps! Keep me posted for further assistance.
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