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HP Recommended
HP Pavilion Notebook 15-au026no
Microsoft Windows 10 (64-bit)

Hi!

 

The screen on my HP Notebook has began flickering with green and black stripes during startup, when touched and folded. My HP guarante has expired, but i wonder if this type of problem is covered by my leagal guarante?  It is worth mentioning that one of the hinges between the screen and bottom part has a slight crack due to an accident.

 

Help appreciated!

 

Sincerley

 

Otto Delsammar

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@ottodelshammar

Thank you for posting on the HP Support Forums, 

I understand your concern and to help you out, 

 

I have escalated your concern to HP's Support Team in your region to have it reviewed for available options (if any). 

You should be contacted within 4 business days (Excluding Holidays & Weekends). 

 

Response times may vary by region. 

Please send a Private Message, if you aren't contacted within 4-5 business days.  

 

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

And Feel free to post your query for any other assistance as well, 

It's been a pleasure interacting with you and I hope you have a good day ahead.

Riddle_Decipher
I am an HP Employee

View solution in original post

1 REPLY 1
HP Recommended

@ottodelshammar

Thank you for posting on the HP Support Forums, 

I understand your concern and to help you out, 

 

I have escalated your concern to HP's Support Team in your region to have it reviewed for available options (if any). 

You should be contacted within 4 business days (Excluding Holidays & Weekends). 

 

Response times may vary by region. 

Please send a Private Message, if you aren't contacted within 4-5 business days.  

 

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

And Feel free to post your query for any other assistance as well, 

It's been a pleasure interacting with you and I hope you have a good day ahead.

Riddle_Decipher
I am an HP Employee

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