Screen get blank , when power on.

[7019]

When I turn on my laptop, the screen goes blank, though the keyboard still works and I can hear the startup sound. This issue has been there since the beginning. Whenever I press the power button, the laptop doesn't start in one go; I have to connect the charger first and then press the power button for it to turn on. However, for the past six months, the screen often goes blank, which is really frustrating. Being from a middle-class family, I can't afford to buy a new laptop every 2-3 years, so please help me as I'm feeling helpless.

[Irfan_06]

Hi @7019,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Laptop screen that ends up going black intermittently.

Follow the below steps to fix the issue.

A) Perform a power drain on your PC.

1) Unplug the power cord from the PC & wall.

2) Disconnect the power cable from the AC adapter if it is a detachable part and keep it aside.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the AC adapter, then connect it to the wall and to the charging port on your PC.

5) Power on the PC and check if it boots into Windows now.

B) Update the BIOS for your PC by clicking on the link.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

C) Install all the pending updates for the Windows operating system following the below steps.

go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

D) If the issue still persists, please click on this link for advance troubleshooting.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support