Screen goes black for a second when power is plugged in or unplugged

[RamyTawadross]

Hello

My new notebook envy x360 has it is screen goes black for a second whenever power cable is plugged in or unplugged.

Any suggestions?

[Nal_NR]

Hi @RamyTawadross

Welcome to the HP support community.

I understand that you are facing issues with the screen going black when the charger is plugged in/unplugged. I am glad to assist you.

Please follow the steps below.

Check and see if the problem persists in Safemode

Try the hard reset:

Removable Battery 

1) Shut down the computer. 

2) Unplug all the Adapters and peripherals connected. 

3) Remove the Battery. 

4) Press and hold down the power button for 15 to 20 seconds. 

5) Plug in the Adapter and put the Battery back into the computer. 

6) Try to turn on the computer. 

Built-in Battery 

1) Shut down the computer. 

2) Unplug all the Adapters and peripherals connected. 

3) Press and hold down the power button for 15 to 20 seconds. 

4) Plug in the Adapter. 

5) Try to turn on the computer. 

Update your BIOS to the latest version click here

If the issue persists follow the next steps below. 

Let’s find the issue cause and try fixing it by performing the following method.

Method 1:

I would suggest you run the Power troubleshooter to diagnose the exact issue.

Follow these steps:

a.       Press “Windows key + W”.

b.      Type “Troubleshooter” without quotes in the Search box and hit enter.

c.       Select “System and Security”.

d.      Select the “Power” option.

e.      Follow the on-screen instructions.

Method 2:

Use the "Balanced power plan" and check the issue status.

  1) Click on your battery icon.   

  2) Click on More Energy options

  3) In your current plan, click on  Change plan configuration

  4)  Once you do that, go to "change advanced settings" 

  5) Scroll down to Screen and expand 

   6) Look for Enable Adaptative brightness 

   7) Disable for On Baterry and Disable on Current

    😎 Do this for all your plans for energy

Hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @RamyTawadross,

Have you tried those steps yet? Do you still need assistance? Let me know if I can help. Have a great day 🙂