Screen goes black when charging

[Andrew2101]

Hello guys, my name is Andrew. I am saying from the start, sorry for my bad english :).

So, i have a HP Omen 15-dc1xxx, i7-8750H, RTX 2070 with Max-Q Design, 16 GB RAM.

I have this problem who is driving me crazy. When i am playing games like LOL or CS GO on him, the laptop works normal, the games run good, everything is great. But when i am charging my laptop, even if it's 50% or 100%, it suddenly goes black, my components work normal, the LEDs on the keyboard are working, the fan is running, and if it's not weird enough, i am hearing the game. All it's working but not the screen. Sadly, i need to force shutdown the laptop because the screen remains black. I bought this laptop at the end of february so it's kinda new. I had problems with this laptop in the past, he didn't recognise the graphics card so i factory reset him, but after that, the laptop worked fine for some weeks. This problem began in the middle of march. Please help me...

P.S Sometimes i saw a notification saying display driver failed to start. I have the windows Basic driver installed, it s that a problem? Like i said, this problem appeared after some weeks when i bought it. 

[praveen196]

@Andrew2101 Welcome to HP Community!

I understand that the Screen goes black while charging.

Do not worry. I will try to fix the issue.

To assist you with accurate information I would require more information regarding this:

• Did this happen after a power outage or surge?
• Did you check the switchable graphics settings and also ensure that the power setting is set to high performance.
• Right-Click on start button> click device manager> expand display adapters>then select the display drivers that are listed and right-click on it and uninstall the drivers.
• Check the box that states delete the software for this device.
• Then restart the computer and update the bios chipset and graphics drivers from this link: http://hp.care/2syreDe Please select the correct operating system and follow the on-screen instructions.
   
• Also try these steps: to uninstall and reinstall the battery drivers:
• Right-Click on start button> click device manager> expand Batteries>then select all the drivers including the ACPI drivers and uninstall it one at a time. Then restart the computer and check again.
• Now set the power plan to Hugh performance by following the relevant instructions  from here: http://hp.care/2rUUbXB
• Now check if this gets fixed.
• Make sure that switchable graphics is enabled.
• Now follow all the relevant steps from this link: http://hp.care/2saFVyc (laptop screen goes black when plugged in for charging battery.)
• Although it is for a different operating system, the steps are relevant to your operating system as well.

For further assistance check another HP forum expert’s link: http://hp.care/2sibx5c and perform the relevant steps. Again although the operating system is different the steps are valid for your Windows 10 Operating system as well.

This might fix the issue,

Keep us posted,

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