Screen goes black when scrolling

[CHOCOLATECHIPS]

I have this computer

HP Flagship 15.6" 15-ay191ms HD Touchscreen Signature Laptop - Intel Core i3-7100u 2.40 GHz, 8 GB DDR4 Memory, 1 TB HDD, DVD Burner, HDMI, HD Webcam, Bluetooth, Win 10

and have had it for 6 months. Recently it has been turning black (the screen goes black) each time I scroll up or down using two fingers on the mousepad and I can't figure out why. 

Anyone ?

[Dvortex]

Hello, @CHOCOLATECHIPS - Hope you are well 🙂

Allow me to welcome to HP Support Forums! It is a great platform to get help from the community, get suggestions and find what has worked for others!

I see that your display is going black while scrolling up / down. Do not worry, I’m here to help 🙂

To assist you better, I need to know the following details:

1) When was the last time the laptop worked fine? 

2) Did you make any hardware or software changes prior to the issue?

While waiting for the reply, try the steps listed below to update the drivers directly using the device manager:

1. Select the Start  button, type Device Manager, and select it from the list of results.
2. Expand one of the categories to find the name of your device, then right-click (or tap and hold) it, and select Update Driver. For graphics cards, expand the Display adapters category, right click your graphics card and select Update Driver.
3. Select Search automatically for updated driver software and follow the on-screen instructions to update the drivers.
4. If no updates were found, then right-click on the display drivers and graphic card and select Uninstall. Restart your PC and Windows will attempt to reinstall the driver.

Please let me know if this resolves the issue, or if you require further assistance!

Good luck 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[CHOCOLATECHIPS]

Thanks for your response. I managed to find the device manager but I am not really a computer tech so I have no idea which device listed is avtually mine. :manembarrassed:

[The_Fossette]

Hi @CHOCOLATECHIPS,

I am the The_Fossette. It looks like you were interacting with @Dvortex, but he is out of the office today so I'll take over from here.

I recommend you contact HP phone support and they will assist you in resolving this issue.

Here is how you can get in touch with the phone support.

Open link: www.hp.com/contacthp/

Enter Product number or select to auto detects

Scroll down to "Still need help? Complete the form to select your contact options"

Scroll down and click on HP contact options - click on Get phone number.

Take care.

Cheers!