Screen has colored vertical lines and some dark sections covering the whole display

[JeffFinnan]

The display screen had a few horizontal white lines for some while. Was operating fine. When I lifted up the notebook all of a sudden these thin colored lines showing up in sections with black sections. Sometimes for a split second the usual display appears. Have been able to log into notebook routing the display to a tv monitor.

[Anand_Andy]

Hi @JeffFinnan,

Welcome to the HP Support Community

I understand you are facing a display flickering issue with your HP Notebook PC. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Was there any recent update on the PC?
• Are all the drivers on HP Support Assistant up to date?
• If not please follow the document to update the drivers: HP PCs - How to Download, Install, and Use HP Support Assistant (Windows)

While you respond to that please try the below steps:

Update the BIOS & Video card drivers:

• Here's the link to download and install the above updates: Click here

If the issue persists, then please follow the steps mentioned in this document: HP PCs and Monitors - Damaged screen, LCD, or display

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[JeffFinnan]

I will have to do these. Will do over the course of the next week and will report. Thanks.

[Anand_Andy]

@JeffFinnan,

Thank you for your response, please let us know once you complete the steps. 

Keep me posted.

[JeffFinnan]

I was able to have notebook scan for drivers following the link provide. The Intel WLAN Driver and Intel Bluetooth Driver were listed as critical and download and installed. Just for the heck of I also installed the BIOS that was available.

I also installed the latest Nvida driver that was available via the Nvidia site.

"If the issue persists, then please follow the steps mentioned in this document" was not particularly helpful.

[JeffFinnan]

The problem actually occurred as I picked the notebook up from coffee table onto my lap.

[Anand_Andy]

@JeffFinnan,

Thank you for your response, I really appreciate your efforts. As the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!