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‎05-14-2020 12:02 AM

HP Recommended
Product: Envy x360

PC screen isn’t showing anything. It’s not completely black, I can see a faint light but it’s not displaying anything. Everything works fine when I hook it up to a computer with an HDMI cable but nothing shows up on the actual computer screen. I ran diagnostic tests and the failure ID is: GK6EL1-8S8A47-GXGGRF-Q28Q13. Unfortunately the warranty on the device ran out but I just want to see how I could go about fixing it, even if I have to pay.

1 REPLY 1

‎05-14-2020 03:55 AM

HP Recommended

Hi

The error message is Display Adapter Palette Test Failure and relates to -- 

Display Assembly, Inverter Board, LCD, LED Board, Video Board, Video Card, Webcam.

 

Parts List would be here.....

http://partsurfer.hp.com/Search.aspx?searchText=1KS76UA

 

Manuals etc here....

https://support.hp.com/gb-en/product/hp-envy-15m-bp100-x360-convertible-pc/16851048/model/18021542?s...

http://h10032.www1.hp.com/ctg/Manual/c05527167

   

At power ON try either F4   and/or F8  

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