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‎03-09-2025 12:01 AM

HP Recommended
Product: Victus by HP 15.6 inch Gaming Laptop 15-fa0000 (599K0AV)
Operating System: Microsoft Windows 11

When i watching the movie suddenly system was screenoff 

Category:
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1 REPLY 1

‎03-11-2025 11:17 AM

HP Recommended

Hi @Ajay7799,

 

Welcome to the HP Support Community. 

 

I'd be glad to help you! 

 

To test for a defective display panel, use the following steps:

 

Connect the computer to an external monitor with a DisplayPort or HDMI connector cable.

Connect AC power to the computer and the external monitor.

Press the power button on the computer, and then press the power button on the external monitor.

If an image is displayed on the external monitor but not on the computer, download and install the latest BIOS, the latest graphics driver, and the latest CPU chipset. For more information, see HP PCs - Downloading or updating software and drivers.

If there is no image on either the computer or the external monitor, and the computer does not start correctly, there is a startup problem. See HP Notebook PCs - Computer starts but the screen remains blank (Windows 11, 10).

 

You may also refer to this document for more information. 

 

Hope this helps! Keep me posted for further assistance

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I am an HP Employee

If you find the information provided useful or solves your concerns, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
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