Screen is too dark and brightness button does not work

[Sarahasbury]

I just bought my HP laptop today and plugged it in and turned it on. The screen is on but its so dark that you can't navigate it and do anything. I tried using the brightness with and without holding down the function button but still the brightness is not going up. The laptop has not currently been set up yet so I can not access any settings to change it either. I contacted the shop where I bought it from and they asked me to contact the manufacturer before I can return it. I have aspergers so I struggle with talking over the phone and nobody is responding via messenger. Somebody please help me as I want to be able to return it but the shop will not let me.

[praveenbv]

@Sarahasbury,Welcome to the HP Support Community!

I read about the PC issue that you are facing and wanted to stop in to share my suggestions with you .

I understand that the brightness control is not working on your HP Notebook 15s-Fq1006na. To assist you with this issue, I need to know the model number of your PC. If unsure, please check: http://hp.care/2oPCMBG

While waiting for the reply, please try to update the display drivers to the latest version. Please check the steps below:

• • Select the Start button, type Device Manager, and select it from the list of results.

  • Expand one of the categories to find the name of your device, then right-click (or tap and hold) it, and select Update Driver. For graphics cards, expand the Display adapters category, right-click your graphics card, and select Update Driver.

  • Select Search automatically for updated driver software.

  • If Windows doesn't find a new driver, you can try looking for one on the device manufacturer's website and follow their instructions.
     

• If these steps don't work, try reinstalling the driver: Open Device Manager, right-click (or tap and hold) the name of the device, and select Uninstall. Restart your PC and Windows will attempt to reinstall the driver.

Also, If the issue started happening after a recent update, then you might be able to restore the system to a point before. System Restore automatically creates restore points, a memory of the system files, and settings on the computer at a particular point in time. Then, when you use System Restore to restore your computer to a point in time before an issue began, System Restore returns your computer to the files and settings from the restore point. Your personal files and documents are not affected.

Hope this helps! Keep me posted.

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Have a great day!