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HP Recommended
Microsoft Windows 11

I recently bought an Elitebook 850 G8 and the screen stopped turning on at boot. Connecting to an external display works just fine and I can use the laptop, except as a portable computer. Is there a way to check if this is a hardware or software issue?

1 REPLY 1
HP Recommended

Hello @Ikswolokos 

Sorry to hear that you are having problems ... I would like to help you.

 

This indicates screen backlight failure or other technical screen defect.

 

Recommendation and solution

 

In your case: Service is required !
- The computer should be disassembled and checked.
[Always recommended] Thermal paste for CPU GPU and bridges should be renewed
[Always recommended] The function of the fan(s) must be checked

The internal display cable that goes from motherboard to screen has to be checked or replaced

The screen has to checked or replaced

- Short circuit test

- General cleaning ...

 

HP warranty valid -> Contact HP Support for service repair

 

HP warranty expired:

If you can't do that, you should have it serviced by a professional notebook (chip level) repair store.

 

Good luck

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