Screen not working on HP Pavilion x 360

[Elena176]

The screen suddenly stop working on my HP Pavilion x 360 and I have now a black screen. I can connect my laptop to an external monitor and then it is working on this monitor. Therefore, the problem is coming from the laptop screen.  I have already tried to disconnect the battery and press the start button for 30 sec afterwards as advised on the HP website but it failed. I bought this laptop in January 2024. Do you have any suggestion?

[Irfan_06]

Hi @Elena176,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

It seems like an issue with the laptop hardware and I apologize for any inconvenience this may have caused. We appreciate your understanding and patience.

I've sent you a private message with the instructions to get in touch with the HP phone support to assist you further. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support