Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

Screen not working

HP Recommended
Microsoft Windows 10 (64-bit)

Hi Community, My screen display is not working for a laptop which is in warranty. HP Engineer was to replace the screen.

It is going to be a month and screen is not replaced. While the Service station is not responding to calls.

Any idea whom do we escalate such situations? HP Service process is pathetic and inspite of reminder calls, there is no response.

Pls advice. 


HP Support Agent
HP Support Agent
6,160 6,158 272 345
Message 2 of 2
Flag Post
HP Recommended



Thank you for waiting! I understand your concern and to help you out, I have escalated your concern to HP's Support Team in your region to have it reviewed for available options (if any). 


You should be contacted within 4 business days (Excluding Holidays & Weekends). 


Response times may vary by region. 


Please send us a Private Message, if you aren't contacted within 4-5 business days.  


Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

And Feel free to post your query for any other assistance as well.


If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!


It's been a pleasure interacting with you and I hope you have a good day ahead.

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation