Screen not working

[Poojasg]

Hi Community, My screen display is not working for a laptop which is in warranty. HP Engineer was to replace the screen.

It is going to be a month and screen is not replaced. While the Service station is not responding to calls.

Any idea whom do we escalate such situations? HP Service process is pathetic and inspite of reminder calls, there is no response.

Pls advice. 

[praveenbv]

Hi@Poojasg,

Thank you for waiting! I understand your concern and to help you out, I have escalated your concern to HP's Support Team in your region to have it reviewed for available options (if any). 

You should be contacted within 4 business days (Excluding Holidays & Weekends). 

Response times may vary by region. 

Please send us a Private Message, if you aren't contacted within 4-5 business days.  

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

And Feel free to post your query for any other assistance as well.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

It's been a pleasure interacting with you and I hope you have a good day ahead.