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Screen popped out bottom right corner

HP Recommended
HP Envy x360 15
Microsoft Windows 10 (32-bit)

hp-envy.jpg

7 REPLIES 7
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So I noticed this problem is very common in my model and everyone is having it. My experience is pretty much the same I did not drop my device or used any kind of force, just opened my screen like routine heard weird crackling sound and the screen just popped out. Device is out of warranty and was very expensive for me when I originally bought it. Barely owned for it a year was already bought as an HP certified refurbished device.

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@PakistaniDude

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​

​​​​​​​
Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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I am in Pakistan what can I do? There are no hp officials offices or service centers here.

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So in the private message I was asked to contact Local HP centres. When I contacted them I was notified any costs are going to be incurred by me since they have not been notified by HP.

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Yet it has already been a well acknowledged fault in the design of the hinges to the point that the model was initially recalled for 6 months. But I am late for that. 

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HP Support Agent
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@PakistaniDude

Thank you for posting back.

 

I have escalated your issue to HP's Support Team in your region. You should be contacted within 2-3 business days (this does not include weekends or holidays). Response times may vary by region.

ECHO_LAKE
I am an HP Employee

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So far no one has contacted me. Just for the updates.

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Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
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