Screen popping out of the lower right-hand corner of the laptop.

[Patrick561]

My screen is popping out of the lower right-hand corner of my laptop. I have read several reviews and several other complaints about people with the same model having this issue. My warranty expired a few months ago and it just so happens everyone else who has the same issue faces the problem after their warranty expires as well. I demand a refund or a new laptop because this issue is widespread and because the company created a detective product that is going to break down as soon as the warranty expires so they can profit off of people. I will not pay for a repair cost or any other fees because this issue is not my fault and is the fault of the company because the product is the problem. 

[praveenbv]

Hi @Patrick561,

Welcome to the HP Support Community.  

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer. 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

Have a great day!  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

[_AnneMarie_]

The same thing happened my Laptop - HP Pavilion - 14-ce3504na  - lower right hand corner as well.

Due to the pandemic I was unable to bring it into the store for repair so I extended my warranty with best2serve in Nov 2020.

Purchased just over a year ago (Jan 2020). The casing has now just cracked my screen.

Best2serve state this isn't a known fault so they will not stand by the repair and require HP to take responsibility for this.

Eventually I found the correct contact for HP support in the UK on Whatsapp - and after 3 hours - with HP stating they can help to there's nothing they can do/ contact Currys/ it's physical damage 'natural occurrence' to hardware issue (which best2serve state they cover) - HP warranty only covers 30days to then offer to collect the laptop to be checked by their service/hardware team.

This is as far as I got in trying to solve this with my laptop due to be collected today.

I hope you have better luck with getting yours fiixed!

[praveenbv]

Hi @ _AnneMarie_

Welcome to the HP Support Community.  

I understand you need assistance and I’d love to help. 

However, we encourage our customers to create a public post so that the conversation may help other community members find a similar solution.  

Hence, I would request you to create a public post with the same query, 

So that you may get your answers from the various members we have in our community forums at HP. 

To learn how to use the HP Support Community, refer to this post.  

It’s been a pleasure interacting with you.  

Have a good day ahead.