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‎04-16-2020 12:02 AM

HP Recommended
Product: Hp laptop 15g-dr0xxx
Operating System: Microsoft Windows 10 (64-bit)

IMG_20200323_184924.jpg

IMG_20200414_182450.jpg

Screen problem and memory,cpu,disk is 100% is used

1 REPLY 1

‎04-19-2020 03:58 AM

HP Recommended

@bandish

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

This doesn't seem to be a screen issue. It seems like the Notebook is slow.

 

Please run an extensive System Test First to confirm the Hardware Functionality

 

- Shut down the Notebook completely
- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.
- Press F2 to select System Diagnostics.
- Click System Tests, then click Extensive Test.
 

If all the Tests follow the instructions in this Link: https://support.hp.com/id-en/document/c06102177 for performance issues

 

Keep me posted

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

 

 

KrazyToad
I Am An HP Employee

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