Screen randomly goes black when using laptop

[VladyslavD]

Hello everyone!
I have got a problem with screen. When I am using laptop everything is fine until my screen suddenly goes black (with no cursor visible), but I still can hear sound and It seems like it is working. Laptop is running on Windows 11. If I reboot the laptop everything come back to normal. I have tried updating system and drivers, nothing helped.
Any help would be much appreciated!
Thanks

[Raj_05]

Hi @VladyslavD,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you. 

There could be several reasons why your HP laptop screen randomly goes black. Here are a few troubleshooting steps you can try.

• Check the power settings: Make sure that the laptop is not set to turn off the display after a certain amount of time. You can check this by going to Control Panel > Power Options.
• Update drivers: Check for updates to your display drivers. You can do this by going to Device Manager > Display Adapters > Right-click on your graphics card > Update Driver.
• Check for malware: It's possible that malware may be causing the issue. Run a scan using your anti-virus software to rule this out.
• Check for overheating: Overheating can cause the laptop to shut down or go into sleep mode. Make sure the laptop is on a flat surface and has proper ventilation.
• Try an external display: If the issue persists, try connecting your laptop to an external display to see if the issue is with the laptop's display or graphics card.

I hope this helps. 

Take care and have a good day.

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Alden4
HP Support