cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
LeannaW
New member
4 3 0 0
Message 1 of 7
228
Flag Post

Screen replacement, keyboard and rotation not working

HP Recommended
Spectre N1R85UA#ABA
Microsoft Windows 10 (64-bit)

Hello,

 

I recently had my whole laptop screen replaced and when this happened, my keyboard and trackpad stopped working.  I disabled the sensors by going into the device manager and disabling the intel integrated sensor solution and my keyboard works again. Unfortunately, I am not able to use tent mode or turn my laptop into tablet mode. How can I get my keyboard to work again with the rotation sensor-enabled?

6 REPLIES 6
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,963 2,169
Message 2 of 7
Flag Post
HP Recommended

@LeannaW

 

I reviewed your post and I understand that the keyboard is not working when the integrated sensor is enabled.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you enable the sensor and uninstall the keyboard driver from the device manager and then restart the computer and check if it helps.

 

Here is how it is done.

 

  1. Type "Device Manager" into the search field to open the device manager console.
  2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
  3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
  4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

 

If you continue facing the issue, then update the BIOS from the below link and check if it helps.

 

https://ftp.hp.com/pub/softpaq/sp101001-101500/sp101310.exe

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
LeannaW
Author
New member
4 3 0 0
Message 3 of 7
Flag Post
HP Recommended

LeannaW_0-1612545375475.png

Do I uninstall all of them? But if I do that, how would my keyboard work?

Was this reply helpful? Yes No
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,963 2,169
Message 4 of 7
Flag Post
HP Recommended

@LeannaW

 

Yes, uninstall both and restart the computer. The driver will be installed automatically when you restart the computer.

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
LeannaW
Author
New member
4 3 0 0
Message 5 of 7
Flag Post
HP Recommended

Hi,

 

So when I uninstall they keyboard,  the Delete the driver software for this device option does not pop up. I deleted these keyboard anyways and the keyboard didn't work. I had to disable the sensor to get the keyboards to work again. 

Was this reply helpful? Yes No
LeannaW
Author
New member
4 3 0 0
Message 6 of 7
Flag Post
HP Recommended

Am I in the right place? I installed all of them too. 

 

 

LeannaW_0-1612741101463.png

 

Was this reply helpful? Yes No
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,963 2,169
Message 7 of 7
Flag Post
HP Recommended

@LeannaW

 

I recommend you contact support to further diagnose the issue.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation