Screen replacement

[Phallkasy]

Hi HP team, I have asked about replacement screen several day ago on HP Spectre x360 - 15-ap012dx (ENERGY STAR) and Its part number is841265-001. One more thing I'd like to ask, If I buy screen to replace from Amazon, will I need to replace myself or go ask technician to do for me , and is that any video tech to replace my own ? I still cannot figure it out

[A4Apollo · Accepted solution]

Hi! @Phallkasy, Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!

Don't worry I'll try to help you out.

I have checked the records and found the part number for the replacement display. Please find the part number listed below.

Display assembly: 15.6-in, TouchScreen

UHD panel 841265-001

You cannot replace just the glass if it is faulty. You have to replace the complete LCD panel to fix display issues on your PC.

Also, the display raw panel is not a customer replaceable part, if you damage any part while replacing the display it will not be covered under warranty.

You can contact HP parts store over the phone and order the part.

You can contact HP parts store using this link. Click Here

If you still have issues ordering the part, please contact HP support for service options.

Contact HP support using this link. Click Here

Hope this answers your query!

Have a great day! 🙂

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