Screen shows blank with just recycle bin on desktop after some auto system software.

[VK27]

Windows software or configuration updates were installed automatically while shutting down the system.and them switched off..next time when the laptop was switched on, Please wait is appearing and the screen is reversed. It took much time to login and after login there were no icons on desktop and just black blank screen with recycle bin is displayed. Cannot select control panel also. No action can be done. I have lots of important data in it but cannot open. Please advise.

[The_Fossette]

@VK27,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

Don’t worry, I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

• Do you know what was the Windows update which got installed?
• What is the operating system you are using?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

While you respond to that, I recommend you perform a system restore back to the date when the computer was working fine.

Follow the steps in the below article to perform a system restore.

https://support.hp.com/in-en/document/c03327545

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!