Screen tearing

[N91]

My laptop update window then my display is tearing, the resolution is okay but the display shows a horizontal line while playing a video or while scrolling ,, it's like display is cutting from middle, first I thought is was ok physical damage but in YouTube video while on 

[Rainbow23]

Hi @N91,

Welcome to HP Support Community. 

Thank you for posting your query. I will be glad to help you.

To understand the issue and help you, please get back to me with the details listed below:

- Exact model number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number).

Note: Do not share any of your personal information such as serial number, phone number, email ID, etc.

Take care and have a great day ahead.

[nikhil333]

14-dv0084TX 

3ORO7PA#ACJ

[Rainbow23]

Hi @N91,

Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

I suggest that you check if the issue occurs on the BIOS screen by following the steps below.
1. Turn off the computer, press the power button, and then repeatedly press the Esc key until the Startup Menu opens. 
2. Press F10 to enter the BIOS Setup Utility.
3. Check if the screen issue persists.
You may also refer to the HP document from this link: https://support.hp.com/gb-en/document/ish_3912651-2318005-16 

I hope this helps.
Take care and have a good day.

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