01-24-2020 04:02 PM
I recently received this laptop 2 days ago. The first use, I had an overheating problem. The bottom of my laptop was so hot and the fan noise was really loud that I had to stop using it. This was within 5 mins of use. Then today the same issue arose whilst charging.
Another issue I'm having is with the screen. The viewing angle is really poor and distracting as I have to adjust the screen every few seconds everytime I move slightly or adjust my posture. As a photo editor this can be a really huge problem for me. Does upgrading to a OLED panel fix this problem?
01-28-2020 11:37 AM
Thank you for posting on the HP Support Community.
Apologize for the inconvenience caused,
For a new computer, running Windows Update should be enough to make sure you've downloaded everything needed in this event computer will restart several times which might cause overheating.
Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:
- Shut down the computer, and then inspect and clean the exterior vents to remove dust buildup by blowing air through the vent openings. Dust can accumulate inside the vent openings and around internal cooling components, preventing the removal of heat.
For more information on reducing heat inside your computer, see Reducing Heat Inside the PC.
- After you remove the dust, turn on the computer. If the error message persists, continue with these steps.
- Perform a hard reset. Performing a hard reset can reset recorded thermal values in memory and enable you to use the computer again, even if only for a short time to access and save any important files before service.
For more information on performing a hard reset, see Use Hard Reset to Resolve Hardware and Software Issues.
- In some cases, updating the BIOS might help prevent this error from occurring.
For more information on how to update the BIOS, see Updating the BIOS.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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