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HP Recommended
HP 15-g094sa Notebook PC
Microsoft Windows 10 (64-bit)

Hi there. This laptop is about two years old, and yesterday I encountered a rather frightening error. After loading up a video (I had many other things open including a game (all settings on low) Skype + other tabs on Firefox) my screen tinted to green, proceeded to flash slowly with bright white and pink, and promptly switched itself off.

 

After that initial error, I attempted to boot up the computer numerous times which resulted in a 5-10 second startup with a black screen, after which my laptop would shut itself down again. Rather frightened by this i shut it down again and did not touch it for about a day.

 

Today I opened it again and discovered that it was correctly starting itself up now, however now the entire screen is tinted in green. When i upload screenshots, they appear completely normal to the person viewing them on their end, which means this is completely on my side.

 

There was no real problem with the screen until then. The only other problem with the laptop is physical damage. About three weeks ago it received a rough physical shock on one of its corners which snapped the hinge in half. This was no problem until it received another similar shock one week later (not by me this time!!!) in the same area. Since then the casing at the front has been prone to "falling off".  I admit it was stupid in hindsight but I had been snapping the casing back on daily. Maybe I screwed something up on the inside?

 

All my friends seem to think that it's something internal like the graphics card but I'm unsure... I think it's more likely caused by my own error in dealing with the casing. Any help even if it's just information on what I might have done to it would be greatly appreciated...!

1 REPLY 1
HP Recommended

Hello @Becksy,


This is a great location to get assistance! I read your post and see that the video display is a green tint. I would like to help you resolve this issue. 

 

It sounds more like the graphics driver or possibly a hardware issue.

Please try the steps listed in this document: Green Screen and Other Video Playback Issues (Windows 8, 7).

 

You can click on the "Accept as Solution" if the issue is resolved and the "Thumbs Up" for my effort. Please keep me posted. Good Luck! 

Gemini02

I work on behalf of HP

Click the Thumbs Up below to say “Thanks” for helping!
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.